HelpDesk
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The Help Desk is managed by Team SOS. This is for R2S2 specific problems.
The Help Desk should not be contacted by members of the public for assistance with reservations.
The Help Desk is able to handle equipment related issues themselves and uses a ticket management system to send software related issues to developers (USeDirect) for assessment.
The Help Desk can be used in a variety of situations from troubleshooting a printer or credit card reader to submitting a ticket for a pricing change or an unexpected error occuring.
Below are some resources to assist you in getting the most out of the help desk.
Help Desk Tickets
When to Open a Help Desk Ticket
How to Open a Help Desk Ticket