Virtual Training

Home Page | Virtual Training | Job Aides | Supplemental Materials | Interim Manual Fullfillment Process

FAQ | HelpDesk | Request Additional Equipment | Links

Agenda

The Training Team, supported by DPR staff and R2S2 Project Team members, is comprised of 3 subject matter experts with experience working in the field, as well as OCM for communication. This agenda provides a glimpse into the training experience. In addition to the providing the instructor-led training, designed to prepare DPR staff to train their colleagues, the Training Team has developed a virtual training experience --  a repository of R2S2 training materials that includes self-paced e-learning opportunities. Stay-tuned for updates.

  • R2S2 Training Agenda
  • R2S2 Facilitator Guide

Module Materials

Module 1 - Training Overview

Module 1: Training Overview.
 

1.1 Training Objectives (1:15)

 

1.2 Finding Training Materials and Understanding Links (1:40)

Module 2 - R2S2 & ReserveCaliforniaTM Overview

Module 2: This User Guide includes an overview of the internal (R2S2) and external (ReserveCaliforniaTM) facing components of the new reservation service. Recreation Dynamics is the software application for DPR’s new reservation system. This is a Customized Off-the-Shelf (COTS) solution that has been configured for DPR’s operational needs.
 

2.1 Navigating Saturn – ReserveCalifornia.com (1:05)

Module 3 - R2S2 Equipment Use & Troubleshooting

Module 3: This User Guide includes an overview of R2S2 point-of-sale (POS) equipment, how to use the equipment components and troubleshoot equipment-related issues. Equipment is selected to meet DPR’s operational needs at specific sites. DPR Leadership continues to work with District Superintendents to refine equipment orders for fee collection locations.
 

3.1 Equipment (2:44)

Module 4 - R2S2 Basics

Module 4: This User Guide includes an overview of R2S2 basics including terminology, how to log in and out of the system, screen layout, navigation between sections, and how the various tabs, buttons, and icons work.
 

4.1 Logging In to R2S2 (2:03)

 
 

4.2 Batches in R2S2 (1:37)

Module 5 - R2S2 Shopping Cart

Module 5: This module covers Shopping Cart terminology, how to navigate in and use the Shopping Cart and its functions, and how to use the Customer Profile and Journal functions.
 

5.1 Navigating Neptune (4:12)

5.2 Pass Types (2:33)

 

5.3 Selling a Day Use Pass (2:01)

 

5.4 Pass Sale Via Credit Card (2:01)

 

5.5 Split Tender Transactions (1:15) 

 

5.6 Using the Journal (1:26)

 

5.7 Processing a Void (0:55)

5.8 Processing Refunds (1:12)

Module 7 - Junior Lifeguard Program

Module 7:  Junior Lifeguard Program

Reserve California (JGs)

 

R2S2 Equipment for JGs

 
 

Logging into R2S2

 

Navigating the Staff Facing Side of R2S2

 

2020 JG Refresher Training LIVE Training Recordings

5/13/2020 - Creating a JG Activity & Creating a JG Session

 

05/15/2020 - Managing JG Enrollments

05/20/2020 - Running Reports, Managing HelpDesk Tickets

 

For any additional questions, please email samantha.henkel@parks.ca.gov.

 

Module 9 - Reservable Facilities

Module 9:  This module covers creating, modifying, and cancelling reservations for reservable camping, lodging and group day use facilities; and checking visitors in and out of these facilities.

Module 13 - Administrative Functions

Module 13: This module covers administrative functions performed in R2S2, including adding and modifying inventory, generating reports and managing R2S2 user accounts.

Module 14

Module 14: This module provides information about managing batches and deposits and reconciling shortages and overages.